Company Information and Introduction:
Are you passionate about making a difference in the healthcare and life sciences sectors? Accuscience Ireland, a leading supplier of medical and laboratory equipment and a member of Diploma PLC's Lifesciences sector, is seeking dedicated professionals to join our dynamic team. With a strong commitment to quality and customer service, we offer an exciting opportunity to work with top-tier products and make a significant impact on patient care and scientific research. Join us in our mission to make a difference in people's lives through cutting-edge solutions and exceptional support.
Key Responsibilities and Duties:
Purpose of role
Reporting to the Service Helpdesk Team Leader the Service Support Coordinator works collaboratively to manage the Service function administration in a timely and efficient manner. They provide customer support services to the business, ensuring customer service issues are dealt with in a timely manner and within Service Levels.
Responsibilities
Take responsibility for the effective organisation and management of day-to-day administrative tasks that arise within the Service function.
Ensure items are processed and closed according to company deadlines, standards, and operational requirements.
Manage transactional entries on different software packages to ensure all data and records are maintained on our systems ensuring weekly/monthly/ quarterly reports are accurate.
Provide support to the operations team on scheduling of work and jobs on a daily/weekly basis, as needed.
Collaborating and working with the entire Service team to consistently deliver customer service excellence.
General administration in the service dept and any other adhoc general office duties, as directed by your manager..
Key Skills and Competencies:
Key Requirements
* The ability to work independently and as part of a team, to multitask and to prioritise work
* The ability to adapt to new tasks and flexibility in approach to work
* Ability to multitask
Skills & Experience
* Microsoft Outlook
* Microsoft Office
* Work Scheduling
Other Requirements
* Good communicator, comfortable dealing with people at all levels of the organization
* Keen interest in developing expertise