Start Date:23rd February or 13th of MarchTraining:6 weeks on-site, then hybrid workingLocation:Little Island, CorkSchedule:Full-time, rotational shift work Monday to SaturdayWe're looking forfriendly, caring and pragmatic peopleto join our Customer Service team atlaya healthcare. If you love helping others and want a role whereevery day brings something new, this could be the perfect fit for you.As aCustomer Service Associate, you'll be the voice of laya healthcare, supporting our members with empathy and professionalism.You'll answer calls, resolve queries, manage payments, and make sure every interaction leaves our members feeling valued and supported. This is a fantastic opportunity to kickstart your career in healthcare or insurance, with full training and plenty of room to grow.What You'll Be DoingChat with members over the phone and online, making sure they feel heard and cared forHelp with policy questions, claims, and payment processingSolve problems and handle complaints with patience and understandingShare clear, accurate information about our products and servicesWork closely with your team to deliver the best possible experience for our membersWhat We're Looking ForGreat communication skills and a genuine desire to help peopleAbility to stay calm and positive in a busy environmentProblem-solving skills and attention to detailAdaptability and resilience – because no two days are the samePrevious customer service experience is helpful, but not essentialWhy You'll Love Working HereWe believe in creating a workplace where you can thrive – and we back that up with amazing benefits:Health insurance from day one€250 gym or club subsidy from day oneHybrid working optionsPerformance-related payPension contributions100% maternity and paternity pay after 12 monthsWellbeing initiatives and so much moreCareer progression opportunitiesIf you're ready to make a real difference and grow your career,apply today– we'd love to welcome you to the teamMinimum Competency CodeThis role falls under theMinimum Competency Codeand is classified asregulated. The successful candidate must complete and maintain the requiredpre-employment and ongoing competency assessments, in accordance with industry standards and regulatory guidelines.