Remote Support Role
Level 3 Support Engineers are required to provide fast-paced technical assistance to customers.
Key Responsibilities
1. Take technical ownership of high-priority customer issues and deliver timely solutions.
2. Conduct in-depth troubleshooting on Servers, PCs, Laptops, and peripherals.
3. Offer expert support for Microsoft Cloud services, including O365 and SharePoint.
4. React promptly to service outages and adhere to standard operating procedures.
5. Test fixes to ensure problems are adequately resolved.
6. Collaborate with third-party vendors to resolve customer issues.
7. Maintain accurate technical documentation for the Helpdesk.
8. Stay up-to-date with continuous training and development, particularly on Microsoft technologies.
Requirements:
* 5-10 years of experience in a similar role, preferably in a multi-customer environment.
* Broad and deep technical knowledge of multiple technologies.
* Microsoft or industry certifications (e.g. MCSE, O365, Azure).
* Strong understanding of LAN and WAN technologies, including switches, wireless, and firewalls.
* Excellent problem-solving abilities and communication skills.
Career Benefits
This position offers opportunities for growth, collaboration, and professional development in a dynamic environment.