Job Title: Front Office Operations Manager
Description:
The Spencer Hotel is seeking an experienced Front Office Operations Manager to lead the day-to-day running of reception and ensure exceptional guest service. The ideal candidate will have experience as an Assistant Front Office Manager or Supervisor, with a proven track record in managing front office operations in a 3-4 star hotel environment.Operational Excellence:
- Manage front office operations, ensuring all services are available and delivered with efficiency and courtesy.
- Deputise for the Front Office Manager in their absence, overseeing all aspects of front office operations.
- Coordinate market research, identifying opportunities for revenue growth and implementing effective up-selling strategies.Job Requirements:
- Previous experience as an Assistant Front Office Manager or Supervisor in a 3-4 star hotel environment.
- Strong knowledge of hotel operations systems, preferably Opera.
- Excellent customer service skills, with a professional demeanor and telephone manner.
- Ability to work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.Benefits and Working Conditions:
- Meals on duty, discounts on F&B and hotel nights across the group, discounted health club membership, bike to work scheme, and tax saver travel scheme.
- Easy access to public transportation and amenities, with a vibrant city center location.Others:
- Lead by example, setting high standards for team performance and adhering to company policies and procedures.