GP Practice Manager
Centric Health invites you to submit your CV for the role of Practice Manager in Bayview Medical at Unit 5, Killiney Shopping Centre, Rochestown Avenue, Killiney, Co. Dublin. The role involves the smooth and efficient running of a busy GP practice, overseeing day‑to‑day operations with responsibility for people management, patient experience, financial performance and operational efficiencies.
Job Details
Contract: Permanent ContractHours: 30–36 per weekWorking Pattern: Monday to FridayLocation: Unit 5, Killiney Shopping Centre, Rochestown Avenue, Killiney, Co. Dublin, A96 XA78Start Date: As soon as possibleSalary Range: Up to €22 per hour depending on experience
Benefits
Pension: company matches 5% employee contribution monthly.
Access to Employee Assistance Programme to speak to an independent trusted advisor regarding personal issues or challenges.
Sick Leave: upon completion of probation, company pays basic salary up to 2 weeks of contracted hours.
GP Visits: all Centric employees and immediate family eligible for discounted GP visits in Centric Health Practices.
Indemnity covered under the Company’s policy.
Birthday day off.
Maternity Leave.
Paternity Leave.
Flexible Working.
Responsibilities
Maintain a culture of patient and customer care and continuously improve patient experience.
Oversee the bookings process and maintain highest level of communication and professionalism.
Co‑operate with the Regional Manager to develop and improve the patient journey.
Handle patient complaints and feedback and, where necessary, escalations.
Directly manage, develop and motivate staff, building an effective and engaged team.
Lead the team through regular meetings, objective setting and effective communication.
Identify and appoint new staff in line with policy.
Induct new staff, clinicians and locums into practice processes.
Manage admin roster, doctor and nurse sessions to ensure adequate cover and adjust in line with seasonal requirements.
Ensure compliance with employment legislation, recognised good practice and statutory regulations.
Manage general office functions and provide reception cover if necessary.
Manage supplies (medical and administrative) and maximise the use of IT systems.
Implement company policies and introduce relevant procedures and workflows.
Oversee day‑to‑day financial functions, reconcile sales and takings, manage bank lodgments, petty cash and supplier approvals.
Participate in discussions on bank reconciliation, cash‑flow forecasts, income and expenditure planning.
Manage GMS patients, new transfers and nursing homes to ensure all GMS payments are paid.
Provide ad‑hoc reports or practice information to finance or regional manager when required.
Position Requirements
Previous management experience in a medical or dental practice or other relevant management experience.
Senior administrator experience.
Strong people‑management skills and experience leading a team.
Business development acumen with experience managing people and budgets.
Flexible attitude to changing work practices.
Key Skills
Remain calm, professional and polite when dealing with patients and colleagues.
Personal integrity: be professional, honest, reliable, trustworthy and respectful.
Teamwork: build and maintain good relationships with colleagues, balance workload and communicate well at all levels.
Managing change: embrace change with a positive attitude.
Develop yourself and others: be motivated to learn, support, encourage, coach, guide and give constructive feedback.
Key Experience
Excellent written and spoken English.
Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce.
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