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* Education Required: High school diploma or equivalent
* Certification or Licensing Preferred: Pharmacy Certification
* Lifting Requirement: Up to 25 pounds
* Age Requirement: At least 18 years of age
Job Responsibilities
1. Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
2. Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
3. Maintain a neat and clean work environment to ensure that company and government requirements are met.
4. Assist team members with tasks to ensure the department runs efficiently.
5. Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications, and entering invoices.
6. Assist team in implementing action plans to improve outcomes using knowledge of all appropriate service and business metrics.
7. Assist in executing all company initiatives and programs.
8. Complete required training programs and accompanying exams.
9. Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
10. Finalize sales using the cash register according to established procedures, including the point of sale policies.
11. Transcribe data from prescriptions accurately to generate a custom label for the customer.
12. Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per company policy and procedure.
13. Answer telephones politely and promptly, ensuring accurate information exchange and customer satisfaction.
14. Resolve customer questions and concerns by communicating effectively with customers, management, and support staff efficiently.
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