***** Please be aware this role may close prior to end date *****
We are looking for a customer-focused Desktop Engineer to support our client Intel, based on their site in Leixlip. This is an entry level position; however, the applicant should be technically competent, possess excellent written and face to face communication skills and be willing to collaborate with the wider Global I.T support teams.
This is a full-time position working Mon to Thurs-8AM – 4.30 PM & Fri 8AM-3.30PM.
Responsibilities:
* Providing 1st and 2nd level laptop / desktop support
* Monitoring call management systems
* Providing support for; Walk-in Service Centre, Installs, Breakfix, Refresh, and Training Rooms
* Troubleshooting Office Software Issues
* Support Wireless office environment
* Participate in Project based assignments when required
* Participating in Hardware /OS Refresh activity adhering to strict PC refresh schedules
* Regular off-site visits to Intel Warehouse may be required
* Participating in weekly Audio-Visual proactive maintenance schedule when required, log and resolve issues
What we are looking for:
* Professional manner with excellent communication and organisational skills
* Ability to quickly adapt and learn
* Team player
* Self-motivator with the ability to work under minimal supervision
* Hardware knowledge
* Experience in Refresh/Rollout activity
* Proficient knowledge of Windows OS (Windows 10, Windows 11 etc.) and the Microsoft Office suite
* Experience in a similar position is desirable
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
* Flexible benefits including private medical and health insurance, basic cover paid by employer
* Company pension scheme
* Income protection after 6 months’ service should you be off work due to serious illness
* 23 days holiday rising by 1 day per year to max 25
* Option to purchase / sell additional holiday
* Life insurance
* Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
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