Join to apply for the Reception Team Leader role at Staycity Group
Overview
Staycity is an urban aparthotel brand that combines the freedom of your own apartment with the comfort of a hotel. In Europe’s top cities such as Dublin, London, Paris and Berlin, we offer our guests a home away from home in prime city locations. Perfect for the modern traveler who values both flexibility and a welcoming atmosphere. Our mission is to give our guests the opportunity to experience each city in their own personal way. We combine independence with genuine hospitality – in every stay, in every detail. We are a team of doers, visionaries and passionate hosts who put their heart into creating exceptional guest experiences and live a company culture we are proud of.
Start your career with Staycity in the Front Office as a Reception Team Leader (m/f/d) and help us create unforgettable moments for our guests.
Your Benefits
* Attractive employee rates – for you, your family, and friends at all our locations across Europe
* Referral program – earn up to €550 for every successfully referred new colleague
* Training and development support – for your professional growth
* Regular staff events – because team successes are worth celebrating
* Volunteer days – 2 paid days per year for voluntary community engagement
* Employee Assistance Programme (EAP) – professional support for you and your family whenever you need it
Responsibilities
* Be a warm and committed point of contact for guests at all times, as Reception Team Leader
* Lead, motivate, and coordinate the front office team in daily operations
* Organize workflows and ensure smooth processes at the Front Office with consistently high service standards
* Handle written and telephone inquiries and forward them to the relevant departments as required
* Support the Front Office Manager with special requests and complaint management, providing quick, solution-oriented responses
What you bring
* A passion for guest service and outstanding hosting qualities
* Completed training in hotel or restaurant management and solid front office experience
* Confident handling of relevant departmental IT systems, ideally with experience in Opera Cloud
* Leadership skills, organizational strength, and a high awareness of quality
* Team spirit, reliability, motivation, and sense of responsibility
* Strong communication skills, flexibility, and resilience
* Willingness to work early, late, and occasional night shifts, and readiness for cross-departmental collaboration
* A well-groomed, stylish appearance and excellent manners
* Very good German and English skills, additional languages an advantage
What you can look forward to
* You are a passionate host and representative of our property with a focus on comprehensive and excellent guest care
* As Reception Team Leader, you are a warm and committed point of contact for our guests
* You communicate proactively with guests, provide hotel recommendations, and share valuable local tips
* You lead, motivate, and coordinate your team in daily operations
* You organize workflows and ensure smooth processes at the Front Office as well as consistently high service standards
* You handle inquiries and forward them to the relevant departments as required
* You support the Front Office Manager with special requests and complaint management, providing quick, solution-oriented responses
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative
* Industry: Hospitality
Be part of our journey to success – we look forward to meeting you!
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