About the Role
This position involves managing day-to-day operations, enhancements, and projects related to enterprise-grade solutions. The successful candidate will have a deep understanding of business impact and be able to evaluate and recommend technical options.
The role requires collaboration with third-party providers to deliver technical solutions, interacting and collaborating with global and local business partners to understand their requirements and priorities. Additionally, the candidate will promote and deliver process improvements to drive business process optimization.
* Manage day-to-day operations, enhancements, and projects.
* Evaluate and recommend technical options based on business impact.
* Collaborate with third-party providers to deliver technical solutions.
* Interact and collaborate with global and local business partners to understand their requirements and priorities.
* Promote and deliver process improvements to drive business process optimization.
Key Responsibilities
Some key responsibilities of this role include:
1. Managing day-to-day operations, enhancements, and projects.
2. Understanding business impact and evaluating/recommending technical options.
3. Performing configuration/development activities to implement technical solutions.
4. Collaborating with third-party providers to deliver technical solutions.
5. Partnering and managing third-party providers to accomplish delivery of day-to-day operations, incidents, system enhancements, and projects.
6. Working directly with business to research, troubleshoot, and lead resolution for issues.
7. Effectively prioritizing and escalating issues.