Job Description:
Job Description:
* Deliver top-quality design and specification services to existing customers.
* Provide a seamless, well-managed design service from enquiry through to full project delivery and aftercare supervision.
* Ensure all design and specification details are delivered from concept to completion.
* Produce detailed bills of materials and scopes of work for each project.
* Create all necessary design detailing, including cross sections and specifications.
* Develop 3D modelling and visual aids, including CGI.
* Produce detailed and precise construction drawings.
* Provide build assistance for all in-house design and build projects.
* Create interpretive designs for drawings provided by other designers.
Key Accountabilities
* Develop and maintain relationships with customers at senior levels to ensure optimal customer satisfaction.
* Support lead generation and sales administration, aiding in the development of new contracts in accordance with the marketing plan.
* Maintain and update the CRM to ensure the management and marketing team have visibility of ongoing sales activity.
* Ensure the design and specification of projects, detailing all necessary elements to achieve successful project delivery with the expected profit margin.
* Maintain strong relationships with existing customers, handling any issues or complaints professionally and promptly.
* Manage the phone and email enquiry lines for prospective customers.
* Keep detailed records and correctly file all data and drawings.
* Assist the marketing and business development team in lead generation and managing outbound sales activity.
* Support sales administration and CRM management, assisting in maintaining essential data.
* Manage all steps in the design and project management delivery, ensuring detailed process adherence and successful project delivery.
* Assist other team members as needed to ensure smooth business operations.
Necessary Skills and Attributes:
* Previous landscape design experience - 3-5 years in a similar role.
* Excellent knowledge of AutoCAD/Vectorworks, Microsoft Office (Word & Excel), and CRM systems.
* Ability to work independently without supervision, meet targets, and work collaboratively as a team player.
* Honest and straightforward communication with both customers and team members.
* Team-oriented, self-starter, pleasant, helpful and optimistic.