OverviewWinthrop Technologies is a dedicated data centre delivery partner providing turnkey solutions to our clients, headquartered in Dublin and delivering throughout Europe.Winthrop specialises in providing turnkey data centre solutions, providing services from design, through to construction across the full range of civil, structural, architectural, mechanical and electrical services as well as commissioning.Winthrop has grown to become the leading and most trusted company in our sector and the only dedicated data centre delivery partner in Europe.We are currently constructing multiple turnkey data centre projects across Europe, equating to over 500 MW of IT load in flight.The successful candidate will play a key role in managing the relationship with our outsourced IT providers (Managed Service Providers - MSPs), ensuring service delivery aligns with business needs, act as the internal bridge between the MSPs and the company, monitoring performance, while contributing to IT strategy and governance and taking the lead on infrastructure projects.ResponsibilitiesServe as internal liaison between the business and the MSPMonitor MSP performance against SLAs and escalate issues as neededCoordinate internal IT initiatives, projects and escalations with the MSPMaintain oversight of IT infrastructure, security, and compliance—ensuring MSP adherenceLead on infrastructure projects such as network upgrades, server migrations and cloud transitionsMonitor system performanceTrack and report on IT metrics, user satisfaction, and service improvementsAssist in IT asset management, including hardware lifecycle and software licensingContribute to IT policy development and ensure adherenceParticipate in strategic IT planning and MSP review meetingsManage documentation upgrade on all processes, systems and registersQualificationsBachelor’s degree in IT, Business Information Systems, or related field5+ years of experience in IT coordination, service delivery and vendor managementStrong understanding of IT infrastructure, cloud services, and cybersecurity principlesExcellent communication and stakeholder management skillsAbility to interpret technical issues and translate them for non-technical audiencesPreferred AttributesExperience working with or within an MSP environmentStrong Knowledge of Microsoft 365, Azure, SharePoint and endpoint management toolsPrevious experience managing vendor relationships and service escalationsProject management experience, including coordinating cross-functional IT initiativesAnalytical mindset with attention to detail and process improvement‘Can do’ attitude and willingness to get stuck into work at whatever level required.
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