OverviewSenior Product Operations Manager (f/m/d) at Contentful. We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization. As a Senior Product Operations Manager, you’ll work at the intersection of people, process, and product. Embedded within the product team—partnering closely with Product Managers, Designers, and Researchers and cross-functional teams—you’ll lead initiatives that improve the way we plan, build, and deliver. You’ll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making.ResponsibilitiesDrive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work.Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution.Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort.Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives.Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams.Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently.Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams.Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration.What You Need To Be Successful5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.Proven track record of leading and scaling operational processes in cross-functional product organizations.Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).Strong analytical skills with the ability to define and track operational KPIs.A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.Excellent communication and stakeholder management skills; able to influence across all levels of the company.Experience working in or with globally distributed teams.Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.What’s in it for you?Join an ambitious tech company reshaping the way people build digital experiencesStock Options for employees to share in the company’s successFertility and family building benefits, including a lifetime reimbursable walletStrong work-life balance with generous paid time off, education days, and family-related leavePersonal annual education budget for skill growthVirtual and in-person events for learning and networkingAnnual wellbeing stipend and monthly communication stipendEquipment and onboarding support for hybrid or distributed workAbout ContentfulContentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from over 70 nations contribute to Contentful, with hubs in Berlin, Denver, San Francisco, London, New York, and distributed teams worldwide. "Everyone is welcome here" is a core part of our culture. We are an equal opportunity employer and value diversity. All qualified applications will receive consideration without regard to race, color, national origin, religion, sexual orientation, gender identity, age, disability, or unemployment status. If you need reasonable accommodations during the application or interview process, please let your recruiting coordinator know.
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