Cosmo Intelligent Medical Devices, a leader in AI-driven medical devices, is seeking an accomplished Associate Director of Operations to support the VP of Operations in managing internal and outsourced activities across R&D, New Product Introduction (NPI), Manufacturing, Maintenance, Service, and global supply operations.
This role acts as a strategic and operational partner to the VP of Operations, taking responsibility for day-to-day coordination, execution, and delegated oversight of cross-functional operational activities. The Associate Director ensures processes are efficient, compliant, and aligned with company objectives while driving continuous improvement across the operational ecosystem.
Key Responsibilities
1. Operational Leadership & Support
* Support the VP of Operations in overseeing all internal and outsourced operational activities across R&D, NPI, Manufacturing, and Service.
* Act as a delegated authority on operational issues when assigned, ensuring continuity and stability across the operational domain.
* Coordinate day-to-day execution of operational workflows, ensuring alignment with company goals and regulatory expectations.
2. R&D and NPI Operating Management
* Assist in managing the contract and operational performance of outsourced R&D and NPI partners.
* Monitor development timelines, deliverables, and integration activities, ensuring smooth transition from development into manufacturing.
* Support continuous improvement of NPI processes and documentation.
3. Manufacturing and Service Operating Management
* Support the oversight of outsourced manufacturing and service operations to ensure product quality, compliance, and timely production.
* Coordinate with the manufacturing site on batch release requirements, documentation readiness, and quality standards.
* Track manufacturing KPIs, service levels, and operational performance metrics.
4. Sales & Supply Process Support
* Assist in managing the day-to-day sales supply process to the exclusive distributor.
* Ensure timely preparation, documentation, and release of shipments, working across supply chain and quality teams.
* Support demand forecasting and supply planning activities.
5. Global Supply Compliance
* Support logistics and compliance processes for international product distribution.
* Ensure all documentation, export rules, and regulatory requirements are fulfilled.
* Coordinate with third-party logistics providers to maintain global compliance readiness.
6. Cross-Functional Collaboration & KPI Monitoring
* Work closely with Quality, Regulatory, Commercial, Technical, and vendor partners to ensure operational alignment.
* Track KPIs and operational health metrics, generating data-driven insights for the VP.
* Participate in lifecycle management activities by gathering performance data and supporting improvement initiatives.
7. Risk & Contract Management Support
* Support identification, assessment, and documentation of operational risks.
* Assist in monitoring vendor contract execution, ensuring adherence to SLAs, quality expectations, and obligations.
* Prepare risk reports, vendor reviews, and escalation summaries for the VP.
8. Cost & Process Optimization
* Assist the VP in managing operational budgets and tracking spending.
* Identify efficiency opportunities across processes, vendors, and systems.
* Support development and rollout of operational excellence initiatives.
9. Team Collaboration & Leadership
* Support the development and mentoring of the operations team, fostering high standards and cross-functional cohesion.
* Provide guidance, structure, and operational clarity to junior team members.
* Act as a cultural ambassador for teamwork, continuous improvement, and innovation.
Qualifications
Experience
* 7+ years in operations management within the medical device, pharma, or other regulated industry.
* Demonstrated experience working with outsourced manufacturing, R&D, or service partners.
* Strong understanding of batch release processes, global supply requirements, and regulated operations.
Education
* Bachelor's degree in Engineering, Operations Management, Supply Chain, Life Sciences, or related field.
* Advanced degree or relevant certification (MBA, PMP, Lean Six Sigma) is an advantage.
Track Record
* Proven ability to manage cross-functional operations and support senior leadership.
* Experience with regulated manufacturing environments and quality system processes.
Equal Opportunity Statement:
We support equal opportunities, without any discrimination; The research complies with Legislative Decree 198/2006