Position
Back Office Coordinator – Anantara The Marker Dublin Hotel, Front Office Department.
Overview
Anantara The Marker Dublin Hotel is a leading international hotel offering experiential luxury. The Back Office Coordinator will support front office operations with a high level of service, accountability and professionalism.
What we offer you
* Competitive salary
* Premium rates for Sunday work
* Career progression
* Excellent room employee rates in >350 Minor Hotels worldwide
* Access to learning and development opportunities
* Increased holiday entitlement for long‑service
* Meals while on duty in our employee restaurant
* Employee Recognition awards
* Employee Assistance Program – mental health & well‑being support
* Complimentary uniforms & laundry
* Discounted rates for spa, food & beverage outlets
Responsibilities
* Analyze and solve problems.
* Manage credit and money differences; recon with nightly CC Excel.
* Prepare weekly cash drop and drop slip with signatures.
* Check petty cash, ADYEN, PBL and Guest Ledger.
* Reconcile voucher redemptions in Excel and SAP.
* Verify all hotel vouchers (HotelTreats, NH gift card, Nettafty, Black Savy).
* Assist with invoice and prepayment processing, send weekly outstanding payment reports.
* Ensure commission claims are accepted or rejected in ONYX.
* Respond to emails and action accordingly.
* Analyse and resolve incorrect invoices and payments; update reports.
* Follow up unpaid invoices, credit statements and generate new invoices.
* Ensure commissions are correctly entered for groups and events.
* Update FOREX and manage chargebacks/no‑show administration.
* Provide input for Minor Hotels goals and KPI calculations.
* Support front office employees in back office tasks and training.
* Maintain cleanliness and maintenance of responsibilities areas, reporting defects.
* Promote security and ensure compliance with cash handling procedure.
* Provide communication channel for telephone and email enquiries.
* Collaborate with Sales & Events and Finance to resolve commission and credit discrepancies.
* Keep flexible work schedule as required by hotel operations.
People
* Attend appraisal reviews when requested by Head of Department.
* Comply with hotel employee handbook and grooming procedures.
* Participate in departmental briefings, meetings, and ECCM sessions.
* Clock in/out at shift start and finish; report break entitlement.
References
All employment offers are subject to a valid work permit and satisfactory references, which may include a corporate phone/email or a signed letter from manager/People & Culture. References are requested only at the interview stage.
Skills
* Data entry
* Telephone skills
* Communication
* Hospitality
Benefits
* Meal allowance / canteen
* Uniforms
* Laundry
* Development & career opportunities
Seniority Level
Entry level
Employment type
Full‑time
Job function
Administrative
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