Customer Service Assistant - Dublin City Centre
Customer Service Assistant - Dublin City Centre
19 hours ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Dublin City Centre
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* You will have the opportunity to manage on occasion which will lead to further development opportunities.
* Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
* Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
* To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
* Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
* Keeping and maintaining shop presentation standards to a high quality throughout your working day.
* Ensure that all procedures (safety, compliance and shop operations) are always followed.
* Passionate about working within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as business operates 7 days a week
* Be adaptable to shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work on own initiative and as part of a team
* A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused
* Excellent communication skills
* Problem solve and think creatively
* Be organised, reliable and dependable
* A proven good cash handing approach
Desirable Skills And Experience
* Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at BoyleSports by 2x
Sign in to set job alerts for “Customer Service Assistant” roles.
Customer Assistant (Early Shifts Only) - Fortunestown
Dublin, County Dublin, Ireland 1 week ago
Customer Assistant (20-25 hours) - Parnell Street
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 7 hours ago
Dublin, County Dublin, Ireland 2 weeks ago
Customer Assistant (20- 25 Hours) - Sandymount
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 6 days ago
Customer Assistant (20- 25 Hours) - Sandymount
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 1 week ago
Customer Assistant (Early Shifts Only) - Whitestown Way
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 9 hours ago
Dublin, County Dublin, Ireland
€35,000.00
-
€40,000.00
4 hours ago
Customer Assistant - Clearwater Nights (30-35h)
Dublin, County Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 5 hours ago
Dublin, County Dublin, Ireland 6 days ago
Customer Service Representative - Dunboyne, Co. Meath
Dunboyne, County Meath, Ireland 1 day ago
Dublin, County Dublin, Ireland 5 hours ago
Cooldown Commons, South Dublin, Ireland 4 days ago
Adamstown, South Dublin, Ireland 6 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland €25,000 - €30,000 2 weeks ago
Dublin, County Dublin, Ireland 13 hours ago
Maynooth, County Kildare, Ireland 1 week ago
Customer Service - Quality Associate - CL12
Dublin, County Dublin, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr