About UsMark Lohan Kitchens is a leading manufacturer of bespoke kitchens, renowned for quality craftsmanship and innovative design. Based in Roscommon, we pride ourselves on delivering exceptional products and service to our customers across Ireland. As we continue to grow, we are seeking a dedicated and detail-oriented Warehouse Operative to join our dynamic team.Role OverviewWe are seeking a highly organised and empathetic Customer Service Representative to join our team. In this role, you will be the key point of contact for customers, providing exceptional support and turning challenges into positive experiences. Your primary responsibilities will centre on effective communication via telephone, meticulous record-keeping, and cross-functional collaboration. We're looking for someone who can not only solve problems but also build lasting trust with our customers.Responsibilities➤ Handle phone inquiries with professionalism and empathy.➤ Resolve service issues by identifying problems and offering solutions.➤ Maintain accurate records of all customer interactions in our CRM system.➤ Liaise with internal departments to ensure swift resolution for the customer.➤ Gather and document customer feedback to inform service improvements.What We're Looking for➤ Proven experience in a customer service or after-sales role, ideally phone-based.➤ Strong verbal communication and active listening skills.➤ Patient, empathetic, and solution-focused.➤ Excellent organisational skills and attention to detail.➤ Comfortable collaborating across teams.➤ CRM software experience is a plus.What We OfferCompetitive salary and benefitsCompany pension schemeOpportunities for career development and trainingSupportive and collaborative work environmentA chance to be part of a growing company with a strong reputation in the Irish Manufacturing industryJob Type: Full-timePay: €33,000.00-€36,000.00 per yearBenefits:Employee discountWork authorisation:Ireland (required)Work Location: In person