As the first point of contact for clients and service providers, the Claims Administrator plays a key role in delivering a professional, courteous, and responsive front-line experience. This position supports the wider Claims team by ensuring effective communication and phone handling, contributing to the smooth functioning of our customer service processes.Key ResponsibilitiesTelephone Management: Answer all incoming calls in a prompt, polite, and professional manner and transfer them to the appropriate Claims Handler or department.Call Triage: Accurately capture basic call details and assess urgency where applicable to ensure efficient routing.Customer Service: Provide clear, courteous, and helpful responses to initial client inquiries while respecting confidentiality and data protection.Support Claims Team: Liaise closely with the Claims Handlers to stay informed of team availability and service workflows.Administrative Support: Manage shared inboxes, incoming post, and general office communications.Record Keeping: Log and track incoming calls where necessary using internal systems to ensure a smooth handover.Team Collaboration: Work closely with the Claims Leadership Team to ensure a high-quality customer journey from the first point of contact.Process Efficiency: Recommend improvements to call handling processes and contribute to a positive, solution-focused culture.Compliance Awareness: Ensure all communication is in line with relevant company and regulatory standards including CPC guidelines.Maintain Office Presence: Represent the company's professional image to all external parties.Education and Work ExperiencePrevious experience in a front-of-house, call center, or customer service role (minimum 1–2 years preferred)Familiarity with office procedures and telephone systemsComfortable working in a fast-paced, regulated environmentKnowledge & SkillsProfessional and confident telephone mannerExcellent verbal communication and interpersonal skillsAbility to remain calm, friendly, and focused under pressureStrong attention to detail and accuracy in message-takingBasic knowledge of insurance industry (an advantage, but not essential)Competent in Microsoft Office and adaptable to new internal systemsYour ApproachApproachable, patient, and customer-focusedReliable and punctual with strong time-management skillsRespectful of confidentiality and data protection regulationsProactive and flexible, willing to support where neededFriendly and empathetic in dealing with all callersA team player who takes pride in supporting othersJob Type: Full-timeBenefits:Bike to work schemeCompany pensionOn-site parkingSick payWork from homeWork Location: Hybrid remote in Ardcavan Business Park, Ardcavan, CO. Wexford