Night Manager Job Description
As a Night Manager, you will oversee the seamless operation of the hotel at night, ensuring exceptional customer service. Key responsibilities include:
* Guest relations and satisfaction
* Ensuring overall health & safety at night through regular checks and duties
* Front Office management, including running nightly audits and check-in/check-out processes
* Leading a team of Night Porters and their tasks
* Overseeing Food & Beverage services at night
You will drive team performance through mystery audits, customer feedback analysis, quality evaluations, and adherence to hotel standards. Additionally, you will contribute to the hotel's strategic growth and develop the Night team for future opportunities.
About Us
We bring warmth and care to every guest experience. Our growth plans aim to spread our hospitality further around the world.