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Job Title: Business Consulting – Customer Transformation – Customer Technology, Manager
Location: Dublin 2
Available for Work Visa Sponsorship: Yes
Business Area: Business Consulting - Customer Transformation
Contract Type: Full-Time – Permanent
The Opportunity
Join our Customer Transformation team and help clients radically improve their customer-facing operations. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.
Your Key Responsibilities
* Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.
* Conduct business analysis including requirements gathering, prioritisation, and data analysis.
* Facilitate workshops and engage with senior stakeholders to drive business outcomes.
* Collaborate with cross-functional teams to deliver customer-centred technology solutions.
* Support CRM and omnichannel transformation initiatives.
* Design and optimise customer-facing business processes.
Skills and Attributes for Success
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder engagement abilities.
* Technical proficiency with CRM platforms and business process modelling tools.
* Ability to manage multiple tasks and collaborate effectively in teams.
* Customer-focused mindset with attention to detail.
Ideally, You’ll also have
* Experience with Lean, Six Sigma, and Agile methodologies.
* Familiarity with Martech, CPQ, and emerging technologies.
* Product Owner or Scrum Master experience.
What we look for
* We’re looking for innovative, agile thinkers who are passionate about customer experience and digital transformation.
* You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.
What working at EY offers
* We offer a competitive remuneration package.
* Support and coaching from some of the most engaging colleagues around
* Opportunities to develop new skills and progress your career
* A benefits package which includes: Pension, Maternity & Paternity leave, Discounted health insurance, Bike to work Scheme, and more
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds.
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