We are currently seeking an experienced Senior UX Researcher for a 6-month contract position based in Dublin. This is a fantastic opportunity to join a high-impact team working on complex, strategic digital initiatives. You will play a key role in shaping user experiences, driving research-led decision-making, and embedding user-centric design practices throughout the organisation.
The ideal candidate is a confident communicator and UX advocate with a strong background in service design, qualitative and quantitative research, and cross-functional collaboration.
Key Responsibilities
* Act as a strong advocate for UX and service design across the business, promoting a user-first mindset.
* Plan and execute strategic UX research projects, identifying opportunities to improve products and services through user insight.
* Collaborate with internal and external stakeholders to understand user needs and translate findings into actionable design recommendations.
* Produce high-quality research deliverables, including journey maps, service design blueprints, personas, and insight reports for complex projects.
* Work closely with design and product teams to ensure user research feeds directly into the design and development pipeline.
* Contribute to the development of a UX playbook, establishing best practices, methodologies, and reusable templates for the UX team.
* Champion the use of qualitative and quantitative research methods to ensure decisions are data-informed and user-focused.
Key Skills & Experience Required
* 5+ years' experience in UX research or a similar role
* Demonstrated ability to plan, conduct, and communicate complex research projects from discovery through to delivery.
* Strong experience in service design, including creating journey maps, service blueprints, and stakeholder workshops.
* Excellent communication and presentation skills, with the ability to clearly articulate research findings and influence decision-making at all levels.
* Experience collaborating with cross-functional teams including design, product, development, and business stakeholders.
* Proficiency in using a variety of UX research methods, tools, and platforms (e.g. interviews, usability testing, surveys, analytics).
* Previous experience creating UX documentation and playbooks is highly desirable.
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