Overview
Join to apply for the Customer Service Assistant - Killarney role at BOYLE Sports.
Role purpose: You will be responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach. The day-to-day involves assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role includes opening and closing the business and, on occasion, managing the shop operations.
Job Details
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Killarney
Notes: This description reflects responsibilities and requirements for the role as advertised.
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including: opening and closing the shop; managing and guiding the shop team; cash management procedures.
* Opportunity to manage on occasion, leading to further development opportunities.
* Upskill through training and on-the-job support to progress within the company.
* Provide an outstanding customer experience with a helpful, friendly, and knowledgeable approach.
* Accept bets per procedure and accurately process bets through multiple channels (including betting terminals and in-shop transactions via the EPOS system).
* Act as a Brand Ambassador and introduce customers to the multi-channel/digital journey.
* Work under pressure, stay calm, and continuously seek ways to improve yourself and the shop.
* Maintain high standards of shop presentation throughout the day.
* Ensure all safety, compliance, and shop operation procedures are followed.
* Collaborate effectively within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility to operate 7 days a week
* Adaptable to the shop environment
* Great attention to detail and strong numeracy
* Enthusiastic, able to work on own initiative and as part of a team
* Interest in sporting industry/events and ability to build rapport with customers
* Ambitious and driven to progress within the company
* Brand promotion and results-focused mindset
* Excellent communication skills
* Problem solving and creative thinking
* Organised, reliable, and dependable
* Proven good cash handling
Desirable Skills and Experience
* Industry/retail experience welcomed but not essential; full training provided to expand knowledge on all things sport and betting
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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Castleisland, County Kerry, Ireland – 1 month ago
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