Job Description:
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The organization is currently undergoing a period of IT transformation, and as part of this, they are seeking a skilled Service Delivery Manager to play a key role in shaping the delivery of IT services across the organization.
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This newly created position will be central to overseeing the day-to-day IT service operations, including managing supplier performance, contracts, and relationships, as well as leading internal ICT support staff with a focus on mentoring and development.
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The successful candidate will work closely with the Head of ICT to maintain service excellence, drive performance through SLAs and KPIs, strengthen IT governance, and help deliver secure, future-ready technology solutions.
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Key Responsibilities Include:
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1. Overseeing day-to-day IT service operations and the service desk
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