SCOPE & GENERAL PURPOSE OF JOB:
To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.
ACCOUNTABILITIES:
* To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.
* Specific Responsibilities include: The checking in and out of guests on arrival and departure; Dealing with enquiries via the telephone and at the Front Desk; Ensuring all procedures are followed in relation to the handling of cash and keys.
* To offer the highest level of Guest Care in line with the standards set within the department
* Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
* Ensure accurate and complete entries in Guestline system in accordance with established procedures.
* To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
* To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times.
* To promote sales within the department and across the hotel
* To have pride and commitment in your area of work.
* To attend training sessions as required.
* To attend appraisal / assess as required.
* To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
* To maintain all company policies and procedures.
* To ensure that all hygiene regulations are adhered to at all times.
* To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.
This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.