Role Summary:
The Warranty Administrator is responsible for ensuring all warranty claims are processed in compliance with manufacturer guidelines, considering commercial and operational requirements of the business.
Key Responsibilities:
* Administrative tasks in the warranty department
* Reviewing, processing, and submitting warranty claims according to manufacturer guidelines
* Ensuring successful conclusion of warranty claims to the satisfaction of the customer and the business
* Processing vehicle recalls, collating necessary information for distribution to the service team
* Controlling goodwill requests
* Claims processed in compliance with warranty agreements, company policy, and legislation
* Processing parts returns from the dealer network to the relevant manufacturer as requested
Skills and Experience:
* 1-2 years administration experience preferably in a customer service environment, motor industry preferred
* Excellent attention to detail, numeracy skills, and organization
* IT System Skills, MS Office including Excel, administrative systems knowledge
* Good team player, adaptable, willingness to learn, and interest in the motor industry