Team Leadership Role
As a Team Leader, you will be responsible for driving our Customer Service and Delivery Centre team to deliver exceptional results. This role requires a strong leader who can motivate and coach their team to achieve customer-focused outcomes.
Key Responsibilities:
* Oversee the day-to-day operations of the Customer Service and Delivery Centre
* Motivate and develop your team to achieve customer-focused results
* Provide regular performance feedback and coaching to improve team performance
* Work collaboratively with other departments to ensure seamless delivery
You will need to have recent experience of leading teams, applying various leadership styles and techniques, and a proven track record of developing teams to achieve customer-focused results. Strong organisational skills are essential to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes. Excellent communication skills are also required to liaise with different departments and clearly convey expectations and quality standards.
This is an opportunity to utilise your leadership skills and make a real impact on our business. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we would love to hear from you.