Customer Experience Specialist - Relocation Support to Sunny Portugal! (P)
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About the Role
We are looking for a Customer Experience Specialist to join an international team in Portugal. If you're passionate about helping people, solving problems, and building trust with customers, this is your opportunity to grow your career in a supportive environment while enjoying the Portuguese lifestyle.
Why Move to Portugal?
* Work in a multicultural environment in a country known for its beaches, sunshine, and high quality of life.
* Relocation support includes covering your flight and providing company housing*.
* Experience a new culture, learn Portuguese with free lessons, and participate in sports, social events, and team-building activities.
* Relocation benefits are available for candidates moving from outside Portugal with an EU passport or Portuguese residency card.
Responsibilities
* Support customers via chat, phone, or email, providing friendly assistance.
* Resolve queries efficiently, aiming for first-contact resolution with a personal touch.
* Handle complex cases from start to finish, ensuring fairness and transparency.
* Assist with investigations into fraud, disputes, and complaints with empathy and accuracy.
* Identify vulnerable customers and escalate issues when necessary.
* Contribute to team knowledge sharing to improve training and processes.
Qualifications
* Fluent in English (C1/C2), both written and spoken.
* Previous customer service experience, preferably in banking, insurance, or financial services.
* At least 12 months experience in complaints handling, fraud & disputes, or Mastercard/Visa scheme rules.
* Ability to meet targets while providing excellent service.
* Empathy, adaptability, and a genuine desire to help.
* EU passport or Portuguese residency card (mandatory).
What We Offer
* Stable role with career progression and training opportunities.
* Health insurance from day one.
* Relocation package including:
o Refunded initial flight expenses.
o Company-provided accommodation (subject to availability).
o Annual return flight to your home country within Europe.
* Free Portuguese language lessons, sports activities, and social events.
* Performance bonuses (monthly and quarterly).
If you're ready to build your career, experience life in Portugal, and make an impact in customer support, we look forward to hearing from you!
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industry: Marketing Services
Note: This job posting is active and not expired.
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