Custody Analyst
The Opportunity
We're looking for a Custody Analyst to deliver high-quality service in managing daily custody and settlement activities. In this role, you'll be a trusted point of contact for clients, ensuring queries are resolved quickly and efficiently while maintaining excellent communication and service standards. You'll play an active role in monitoring custody processes, escalating issues where needed, and identifying improvements that strengthen our overall service offering.
What You'll Do
* Act as a key contact for clients, managing queries from start to finish and providing expert guidance.
* Deliver prompt, accurate responses to client requests, ensuring an exceptional service experience.
* Monitor custody activity, escalate and track issues through to resolution.
* Maintain and update client documentation (prospectuses, fee agreements, etc.).
* Proactively identify opportunities to improve processes, efficiency, and client value.
* Build strong relationships with internal teams and external stakeholders to support smooth operations.
* Anticipate issues before they escalate and provide solutions to management where appropriate.
* Support team objectives, cross-train with colleagues, and contribute to a flexible, collaborative working environment.
* Ensure compliance with policies and procedures, including complaints handling and risk controls.
What You'll Bring
* Post-secondary education in accounting, finance, business, or equivalent experience.
* Strong background in custody, settlement, or financial services operations.
* Proven ability to manage client relationships, with excellent interpersonal and networking skills.
* Strong communication, presentation, and negotiation skills.
* A proactive mindset with experience driving process improvements and managing change.
* Strong business acumen, risk awareness, and problem-solving abilities.
* Excellent organizational and time management skills.
If you are interested in making this position yours, please contact Anthony on, click apply below
Voted Best in Practice Accounting & Finance 2022, 2017, 2015 as well as 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.