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You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.
Qualifications
• Previous experience in a Front Office management role
• Experience with Front Office Systems
• Fluent in English both written and verbal
Additional Information
To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
1. To carry out departmental audits to ensure LQA is achieved by all team members.
2. To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
3. To ensure that areas of responsibility are clean and well maintained.
4. To ensure that the ambience in departments (lights, music and temperature) are controlled.
5. To report defective materials and equipment to the appropriate departments.
6. Ensure that all new initiatives are implemented in the agreed time frame.
7. To ensure that personal objectives are set and achieved on a yearly basis.
8. To attend meetings as required.
9. To ensure there is management presence in all departments at all times.
10. To ensure a consistently high level of security is well maintained throughout the Hotel.
11. To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
12. To ensure departmental sales are achieved in line with the hotel budget.
13. To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
14. To provide support where necessary in other areas of the Hotel.
15. To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
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