Job Title:
Customer Support Team Lead
Job Description:
Safety Direct Galway is recruiting for a Customer Support Team Lead to motivate, train and provide daily leadership to our Customer Support Team. This role ensures delivery of a first-class service to existing and new customers.
Responsibilities:
* Lead, manage and develop the customer support team to deliver an excellent customer service in an efficient, consistent, and scalable manner.
* Drive collaboration between customer support, logistics, purchasing and quality to ensure customer fulfilment and requirements are met.
* Develop, train, and mentor team members to ensure a high standard of product, process and customer knowledge.
* Lead and motivate others to attain team and business goals.
* Provide day-to-day supervision and direction of the team in order to ensure accurate and timely completion of responsibilities.
* Provide direction for Training and Development plans for all employees in department and ensure staff are trained in all new and existing process and accountable to process adherence.
* Act as the escalation point for individual, team & customer issues working with relevant colleagues to find effective solutions.
Required Skills and Qualifications:
* Previous experience working as a Team Lead in a fast-moving customer environment.
* Excellent interpersonal and problem-solving skills.
* Strong leadership capabilities.
* Proven track record in problem solving.
* Ability to communicate effectively on an individual and group basis.
* Excellent organisational and prioritisation skills.
* Strong customer focus.
* Attention to detail and accuracy essential.
Benefits:
This role offers opportunities for growth and development in a dynamic and supportive environment.
Others:
To be considered for this role, please submit your application through our careers page.