**Enterprise IT Design Expert**
About the Role:
We are seeking an experienced professional to oversee the design, integration, and transition of enterprise IT services. This involves working across various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks.
* Design end-to-end IT services, including SLAs, support models, and transition plans.
* Ensure service designs comply with ITIL, NIST, and NIS2 standards, and are integrated with ServiceNow.
* Lead the re-engineering of existing services and development of new ones for improved performance, user experience, and compliance.
* Own the service transition process for all ICT projects, working across the full project life-cycle to embed service readiness. Document the whole process clearly.
* Collaborate with architecture, cyber security, service management, business analysis, and project teams.
* Contribute to governance and standard-setting for service architecture across the organisation.
Key stakeholders include the Head of Service Delivery, internal IT departments, business stakeholders, and external service providers.
Requirements:
* A relevant degree in IT, Computer Science, or a related field.
* 5+ years in IT service management, including 2+ years in a leadership or process ownership role.
* Strong background in IT service design architecture, transition, or ITSM roles in large, multi-site organisations.
* Deep knowledge of ITIL v4 and experience applying NIST/ frameworks.
* Proficiency with ServiceNow, especially CMDB, service catalogues, and workflows.
* Technical familiarity with infrastructure, cloud, cyber security, and enterprise applications.
* Strong communication and stakeholder engagement skills.
* Experience in IT operations and security risk management and service delivery in demanding environments.
* Excellent documentation, presentation, and reporting skills.
* Ability to work independently and collaboratively.
* Experience working with third party vendors, including MSPs, and SOCs.
* Strong working knowledge of ITIL, general knowledge of ITSM products and frameworks.
* ITIL v4 Managing Professional or Strategic Leader certification and TOGAF or similar architecture certification are desirable.
* Experience in public or semi-state sectors is an advantage.
* Familiarity with ISO 20000, COBIT, or public sector procurement/compliance processes preferred.