Job Title: Service Advisor Responsible to: Service Manager Main Purpose of Job:We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team at Hyundai Galway, Oranmore. The role:The successful candidate will be required to welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. You will be required to organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines. Role Responsibilities:Customer ServiceWelcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshopProvides a quotation and invoices for the customerReviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate partsCommunicates the customer requirements to the workshop in a legible, clear and understandable mannerEnsures vehicle health checks are carried out on each vehicleEnsures thorough vehicle inspection with the customer before and after service work is carried outResponds to customer enquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collectionCreates the invoice for work completedPromotes the sale of service plans and additional products to customersHandles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the businessMaximise the potential of up-sales if appropriate during service customer communicationsCompletes any other appropriate activities as specified by the Service ManagerStandards & RegulationsEnsure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policiesUnderstands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulationsObtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulationsThe person:Skills and Competencies:Motor sector experience is not essential but desirableStrong communication skills with internal and external customers, suppliers and the manufacturerStrong problem-solving ability to identify and resolve customers issues in a professional and empathetic mannerAttention to detailWork independently in a busy, active environment, managing own time and workflow effectivelyPresent a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearanceBuild strong interdepartmental relationships and pay close attention to other department requirementsTime Management skills