Role
Service Desk Engineer
Type
Contract, (initial 6 months)
Location
Ballina (Hybrid)
Your Experience & Certifications
A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment
Experience of working with Microsoft authentication including Office 365 authentication and administration is required.
Experience of Microsoft Entra and Azure Cloud an advantage.
Familiarity with Local and Azure Active directory and security groups required.
Experience working with Microsoft deployment tools is also a distinct advantage.
Experience troubleshooting using remote support tools and users an advantage.
Solid understanding of Networking protocols would be beneficial.
Familiarity of VMware virtualisation technology and environments is a plus.
Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.
Microsoft Specialist in W10 or W11.
MCP for Desktop or Server OS.
Azure Fundamentals AZ-900 certified
ITIL foundation level Certified at a minimum.
N.B: A Full Clean Driver licence is mandatory requirement for this role
The roles duties and responsibilities
Act as first point of contact for staff seeking ICT technical assistance. This includes assistance using ICT equipment and ICT software, resolving ICT issues.
Provide accurate information on ICT services. Using your technical skills and experience Helpdesk support staff should advise and provide Information on ICT Services, Equipment and Software to staff.
Provide second level support for Operating Systems.
Provide Active Directory, Entra and Azure Portal support where required to support staff updates and external supplier updates for Cloud Services.
Note
This role is a Hybrid role with potential business requirements for additional days at other locations.
Contact
If you are interested in learning more about this opportunity, please drop me a message, forward your CV using the apply button or reach out to me directly via Colin.foley@cpl.ie
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