Elis provides a comprehensive textile rental and laundry service catering to various sectors. Our offerings include clothing, chef ware, linens, entrance mats, mops, hygiene equipment, and more, serving public and private organizations across Europe.
We are currently recruiting for a Key Account Manager for our Cleanroom division.
The Key Account Manager will ensure efficient service delivery to all cleanroom customers across Ireland. This role acts as the primary link between customers and our cleanroom sites in Birr and Glanmire. The KAM will communicate customer requirements to internal departments and keep customers updated on enquiries and deliveries. Building strong relationships with key personnel and decision-makers within customer organizations is essential.
The ideal candidate will possess excellent problem-solving skills, analytical abilities, and sound judgment to navigate a complex environment with shifting priorities. The KAM must maintain excellent relationships with internal stakeholders, including production, QA, sales, distribution, stores, credit control, customer service, admin, and IT, to ensure top-tier service.
Key Responsibilities:
* Support the General Manager and stakeholders with up-to-date customer data and information.
* Build and maintain strong relationships with key customer personnel.
* Visit customers regularly to foster good relations, resolve service issues, review contracts, and retain business.
* Host weekly/monthly meetings with top 12 customers.
* Liaise with other departments to communicate customer needs and resolve issues.
* Upsell new products to existing customers to meet sales targets.
* Collaborate on tender documents with the GM and sales team.
* Monitor customer usage, stock levels, and utilize the ABS system for reporting.
* Generate reports for the General Manager on production trends, invoices, price changes, stock, and complaints.
* Plan and execute contract renewals promptly.
* Conduct stock takes, measurements, and product demonstrations for key customers.
* Work with regional personnel to generate revenue and sales reports.
* Manage debt control within the customer base.
* Ensure customers view Elis as their contamination control partner and reliable supplier.
Benefits:
* Company vehicle, laptop, and mobile phone provided.
* Opportunities for career progression.
* Flexible working arrangements.
* Ownership of the role.
* Full training provided.
* Benefits like Tax saver scheme, Bike to work, and Shareholder Scheme.
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