Mason Technology
is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of analytical, laboratory and weighing instruments and offers a comprehensive after sales service.
The Role
Mason Technology is recruiting a
Workshop Manager
on a full-time permanent contract. This role requires an ambitious leader to nurture and develop the growing area of back to base offerings within the Service Department. Previous experience working in a busy workshop environment is an advantage.
Key Duties and Responsibilities
* Management & leadership of the Workshop Team
* Provide technical support and guidance to team as required
* Ensure compliance with service software enabling efficient call progression and paperwork generation.
* Implement good housekeeping in all areas of the workshop
* Working closely with Internal Service Call Centre to achieve efficient use of resources.
* Review & monitoring of the team's performance
* Ensure team is fully trained and competent in their role
* Support, creation and development of technical documentation when required
* Liaise closely with Quality Department ensuring compliance with procedures within the team
* Monitor/Report on Mason Test Equipment to ensure we minimise damage/replacement
* Create, maintain & develop, where possible, workflows within the workshop to gain efficiencies
* Work closely with Team Managers and Business Unit Managers to ensure adherence to workshop processes
* Be commercially aware and identify areas where we can generate new revenue streams
* Maintain a high level of communication & support with Service Business Development Team creating a cohesive approach to the market.
What's Important to Us
* A flexible, positive attitude towards work.
* Customer focused.
* Ability to work on own initiative, multi-task and prioritise workload.
* Excellent attention to detail, while working to tight deadlines.
* Strong interpersonal skills with an excellent telephone manner.
* Proficient in MS office suite, with particular emphasis on Excel.
* Previous experience in a similar role.
* Excellent verbal and written communication skills
Qualifications, Knowledge and Skills Required
* A recognised course completed in electrical/electronic/mechanical engineering.
* Previous experience of working in a busy workshop environment.
* Previous experience in a similar type of technical role.
* Experience of working within Quality systems such as ISO, INAB, etc.
* Experience of working within Regulatory systems such as FDA, Ph. Eur., USP, HPRA, etc.
* An individual with strong communication and interpersonal skills
* Strong mentor who will create a solid cohesive team.
* Good knowledge of related industry products and tools.
* Strong IT skills, with proficiency in Microsoft Office.
* Ability to work on own initiative, with good organisational skills.
What We Offer
* Competitive compensation package, plus a bonus opportunity
* Company Pension
* Healthcare
* Study Support
* Head Office Parking
* Social club and social events
* Travel ticket/bike to work
* Death in service benefit
* Income protection