Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
* Ensure the utmost due diligence is applied to all documents and image/signature captures uploaded to the NDLS Front Office Solution.
* Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology.
* Complete on-site and virtual training as required, ensuring training records are completed and returned as directed by your supervisor. All training courses must be completed in a timely manner, with regular sign-off sheets issued from NDLSFO Helpdesk.
* Develop a full understanding of SOPs and the procedures manual, along with any additional support materials issued during the Verification Officer role.
* Report any serious discrepancies, security breaches, or data breaches immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
* Adhere strictly to Data Protection principles—the 7 Principles of Data Protection.
* Be flexible to travel to NDLS Centres other than your base location as required.
* Be committed to working Saturdays as part of a fair roster rotation.
* Comply fully with the Company’s Code of Integrity & Professional Conduct and adhere to SGS Equality & Diversity policies.
* Maintain safe and professional behaviour, exercising due regard for health and safety of yourself, colleagues, and the public, in line with company policies.
This list is not exhaustive; additional duties may be assigned on an ad hoc basis.
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