Quality & Policy Expert Responsibilities to include but not belimited the following Partner with Client internal teams toensure that decisions made by Vendor’s content moderation staff arebeing regularly audited for accuracy and that performance feedbackis being shared with the responsibleteams Support every aspect of internal auditquality from audit planning, implementation, feedback and re-auditas required. Complete all audits in the requiredtimeframe and provide timely and usable feedback to ‘Agents’ todrive improvedperformance. Proactively identify areas of our contentpolicies/operational guidelines requiring training and coordinatefindings with training partners to bridge knowledgegaps Collaborate with relevant Operationsteam(s) and Quality Manager(s) for performance enhancement ofpersonnel not meeting effectivenessmetrics. Become and remain knowledgeable aboutClient products and community standards, and serve as the expert toensure awareness and understanding of Content Policy andOperational Guidelines, and reinforce associated changes tooperationsteams. Make well balanced decisions related toeffectiveness metrics, and personally driven to be an effectiveadvocate for our community by reinforcing process and policychanges to operations teams. Mentor new Quality & Policy Expertson the use of audit tools and systems Develop process documentation andaggregate feedback about the functionality of audit toolsIdentify, aggregate, prioritize andreport on inefficiencies and error trends inprocess/systems/tools/policy through root cause analysis, andsuggest solutions through actionplans Recognize trends and patterns, andescalate issues regarding Client policy to the global team formitigation Use market specific knowledge, signalsand insights to spot and scope scalable solutions to improve thesupport of our community of users Work closely with Quality Leaders todevelop and support the planning and design of improvementinitiatives. RecommendedQualifications Passion for providing support to peoplewith accuracy and empathy 2+ years' experience in a quality controlenvironment Written and verbal language proficiencyin English and at least one local language supported at the site(see Section6.8). Strong practical experience with Excel(Pivot Table, Charts, Statistical functions) isessential Experience with Tableau/Power BI or othersimilar tools is a plus Exceptional attention to detail andnuance Demonstrated ability to perform well in ahighly dynamic, rapidly changingenvironment Strong critical thinking andproblem-solvingskill Ability to multitask and workindependently in an unstructuredenvironment