Job Overview:
We are seeking a skilled professional to fill the role of Guest Operations Associate.
* This position requires excellent communication and interpersonal skills to effectively interact with guests and flight crews.
* The ideal candidate will possess strong organizational abilities, be detail-oriented, and have a proven track record of delivering exceptional customer service.
Key Responsibilities:
1. Coordinate guest check-ins, escort services, and manage inquiries
2. Promote our services and update guest preferences
3. Manage fuel and purchase processing, assist with general administrative tasks
4. Support guests with special requests, including luggage assistance and shuttle services
5. Maintain clean, safe, and secure facilities while adhering to operational procedures and airport security standards
Required Skills and Qualifications:
* Excellent vision and coordination for moving or directing aircraft
* Able to pass a color vision test for inspecting aviation fuel
* Valid driver's license
* Ability to exercise good judgment and follow directives from supervisor/management
Benefits:
* Enhanced holiday entitlement
* Company Pension Scheme
* Sickness entitlement
* Part-funded Private Medical Insurance
* Employee Assistance Program
* Specsavers vouchers
* Access to LinkedIn Learning and ongoing Training & Development Opportunities