Job Title: Senior Installs Controller
We are seeking a seasoned professional to oversee the activities associated with our Installations.
Key Responsibilities:
* Escalation point for non-fluid workstacks and additional works
* Ensuring compliance to Service Level Agreements by contractors and other departments
* Reporting on contractor performance with remedial actions for any gaps
* Checking capacity for Installation Supervisors and prioritising accordingly
* Daily updates on Installation queues with escalations to Contract Partners
* Work with the contract team and partners to ensure workflow demands are matched to deliver effective customer connections according to Service Level Agreements
Inclusive of polling and civils. Coordinate with various departments and perform all Installation workflow activities across functions internally.
Requirements:
* Demonstrable skills in Workflow and allocation
* Able to prioritise workloads across a team within Key Performance Indicators/Service Level Agreements
* A strong analyst with Installation experience
* IT literate including MS Excel, PowerPoint and the ability to analyse and report on data
* Strong communication skills, able to liaise with internal colleagues, external stakeholders and customers