Overview
We have a new exciting opportunity to join our Client Services Department as a Client Solutions Team Member. We are looking for an experienced customer service and sales candidate to join a fast paced, dynamic team.
Responsibilities
* Liaise with line manager, colleagues, suppliers (training providers) and customers to ensure the service and courses being provided are relevant for the customers/ their team members given the industry they are looking for upskilling in.
* Help to manage the customer process flow which will help the management of customer accounts (retention and operations) for future course needs for each customer segment.
* Adequately assess, manage and monitor the performance of the revenue of customer process flow which you are accountable for within the company.
* Help the development of the customer experience for existing and new revenue opportunities by ensuring best service & value.
* Maximize Customer engagement whether that be an enquiry from a customer or a proactive initiative by you on behalf of the Company to secure commercial growth in all channels of business. This will entail new account opening where applicable, business growth initiatives, and where required account management work.
* Develop customer relationships with a clear focus on offering new potential Courses to help provide Clients with a premium Service.
* Take ownership of your Clients requests and your parts of the customer process flow process to ensure positive customer satisfaction (owning initial engagement/enquiry to closure of proposal outcome)
* Ensure course prices are negotiated with clients in conjunction with Management framework and guidelines to achieve the best possible deals and agreements to meet the company's requirements and its best interest.
* Help with the Development of Training documents and programmes to support staff training and to increase levels of knowledge on processes, procedures, courses, services to help perfect the company's operations.
* Take responsibility for the proposals when being prepared, ensuring an understanding of the scope, implementing bid/ quotation, appropriate content, monitoring and meeting proposal preparation timeline
* Help Build, Develop and implement operational solutions for new and existing opportunities
* Help to capture market place information regarding competitors, securing information around pricing for commercial contracts opportunities from customer interactions.
* Create new business where the company has identified as an opportunity.
Person Specification
* Ideally have a Business /Office Administration qualification
* Have experience of working in a fast-paced administrative environment
* Have excellent IT skills (Word, Excel, PowerPoint, Outlook and Internet)
* Having sales experience is an advantage
* Have excellent team player and interpersonal skills
* Have excellent telephone manner
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