This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description SMBC are seeking an Project Coordinator to ensure successful execution of IT service initiatives by coordinating solutions that enhance the end user experience.
This role supports planning, scheduling, and tracking of delivery efforts, and drives operational visibility and consistency across desktop support and critical support initiatives.
This role will report to the Strategic Planning and Operations Manager.
Role Objectives Maintain consistency and accuracy of service delivery data across incidents, requests, walk-up activity, project tasks, and device asset records.
Produce recurring operational reports and trend analyses, including support volume, workload distribution, and support quality.
Analyze ticket trends and user feedback to identify and address knowledge gaps.
Create executive dashboards for service planning, staffing, and improvement initiatives.
Coordinate and track desktop-related initiatives (office moves, site expansions, desk relocations, conference room technology builds, device refresh cycles, workspace setups).
Maintain structured service tracking (task lists, timelines, dependencies, risks, issue logs).
Partner with channel teams to align implementation schedules and execution timelines.
Support end-to-end coordination of IT service delivery tasks, ensuring timelines and deliverables are met.
Assist in day-to-day operations related to desktop, mobile, and workplace technologies.
Contribute to documentation of service processes, delivery plans, and continuous improvement reports.
Qualifications and Skills Bachelor's degree in Information Technology, Information Systems, or equivalent experience.
2–4 years' experience in IT operations analytics/reporting, IT project coordination, and business analysis in an enterprise environment.
Ability to analyze operational data to identify trends, gaps, and improvement opportunities.
Experience supporting project coordination for office build-out initiatives.
Data analysis, reporting, and trend analysis experience within ServiceNow or similar ITSM platforms.
Familiarity with asset management, vendor coordination, or process improvement.