I have a brand new permanent opportunity with a financial services client of mine based in Galway. This would be a hybrid position with a requirement to be onsite 1 week per month (3 weeks fully remote.
Overview:
Join a dynamic engineering team responsible for designing and maintaining a high-volume, multi-channel communication platform that supports voice, email, and web chat services. This team operates within an agile framework and is focused on delivering scalable, resilient solutions that enhance user experience across millions of interactions annually. The environment is fast-paced, collaborative, and driven by continuous improvement and technical excellence.
Key Responsibilities:
* Design, implement, and optimize routing strategies across voice and digital workflows, including skill-based routing, queuing logic, and agent selection mechanisms
* Collaborate with cross-functional teams to deliver end-to-end solutions that meet business and operational goals
* Lead initiatives to improve platform reliability, scalability, and performance in a 24/7 production environment
* Contribute to the evolution of DevOps practices, including provisioning, deployment automation, and system monitoring
* Translate architectural guidelines into practical design and implementation Strategies
* Support incident response and crisis management efforts, ensuring timely resolution and communication
* Enhance observability through improved telemetry and monitoring tools to enable proactive support
* Document processes, configurations, and operational procedures to support knowledge sharing and compliance
* Ensure alignment with IT governance standards and contribute to policy development where needed
Required Skills & Experience:
* Solid hands-on experience in voice/routing technologies, including SIP, soft clients, and workflow automation
* Familiarity with contact center platforms and vendor solutions for complex routing configurations
* Strong command of Linux systems, containerization (Docker), and CI/CD pipeline management
* Proficient in Agile methodologies (Scrum, Kanban) and experienced in full software development lifecycle
* Demonstrated ability to lead technical efforts, communicate effectively across teams, and manage priorities under pressure
* Skilled in system performance analysis, troubleshooting, and optimization
* Experience supporting high-availability environments with continuous uptime requirements
* Strong analytical thinking, problem-solving capabilities, and a commitment to delivering high-quality solutions
* Ability to mentor peers, promote best practices, and contribute to a culture of learning and innovation
You must be based in Ireland, live within a commutable distance from Galway, and have a stamp 4/EU citizenship to be considered