Arrears Support Unit Relationship Manager (ASU)
Closing date for receipt of applications is Friday 13th of February at 17:00
Agency support not required for this role
About Pepper Advantage Ireland
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €19bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €40bn in assets under management.
About this role
The purpose of the Relationship Manager Arrears Support Unit is to manage the relationship with a portfolio of borrowers' accounts to identify borrowers in difficulty, establish the reason for the borrower’s arrears and work with borrowers to find a solution to their arrears situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.
Location: Shannon
Key Responsibilities
Financial Targets
To generate revenue from a portfolio of accounts in line with monthly targets
Customer Service
To communicate with customers in a clear and concise manner
To meet with Borrowers as required
Adhere to service plan including rotas and call targets
Record expressions of dissatisfaction and customer complaints on the relevant customer complaints system
Risk Management through Compliance
To conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements.
Ensure all accounts are reviewed and managed in line with Company procedures.
Ensure all accounts are escalated as appropriate without unnecessary delay.
Skills & Experience
Leaving Certificate or equivalent (Essential)
Accredited Product Adviser (Desirable)
Qualified Financial Adviser (Desirable)
Competencies
Collections
IT Knowledge
Legal & Compliance
Interpersonal & Behavioural Competencies
Communication skills
Customer Service and Commercial Awareness
Influencing/Persuasion and Negotiation skills
Judgment & Decision-Making
Organizational Skills
Team Working
Pepper is an equal opportunity employer.
Role Profiles are subject to change in line with business needs.
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