Job Title:
Production Operations Director
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Description:
We are seeking a highly experienced and skilled Production Operations Director to lead our production team. As the hands-on leader of our operations, you will be responsible for overseeing production workflows from order intake to delivery, ensuring quality control systems are robust and adhered to, optimising processes for efficiency and profitability, managing client expectations and delivering projects on time, in full, and to specification.
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* Operational Leadership & Workflow Management: Lead the planning, scheduling and execution of all orders to ensure smooth production flow, ensuring jobs are correctly scoped, costed and resourced for on-time and in-full delivery, oversee order tracking, shipping accuracy and delivery performance with minimal waste or rework, allocate and organise work effectively among operatives to maximise productivity.
* Quality Management & Continuous Improvement: Oversee the Quality Control function, ensuring adherence to specifications, drawings and client requirements, implement and maintain robust quality management systems to meet industry standards, analyse production errors, rework trends and client feedback to drive targeted improvements, embed a right first time culture across the team.
* Process Implementation & Refinement: Review existing workflows and processes, identifying inefficiencies and bottlenecks, develop and implement standard operating procedures (SOPs) to improve accuracy, speed and profitability, introduce performance tracking metrics (KPIs) for production, quality and client satisfaction, ensure the back-office and workshop are fully aligned in communication and process.
* People Leadership: Lead, coach and mentor the operations team to achieve high standards of work and accountability, foster a culture of safety, quality and ownership across all roles, conduct performance reviews, set clear objectives and address training needs.
* Client & Commercial Oversight: Ensure pricing of jobs is accurate, competitive and profitable, act as a key point of contact for client communication, ensuring expectations are clearly set and met, manage any escalations professionally to maintain client trust and satisfaction.
* Health, Safety & Compliance: Ensure all operations comply with relevant Health & Safety legislation and company policies, conduct regular risk assessments, toolbox talks and safety audits, champion a proactive safety culture in the workplace.
The successful candidate will have a proven track record in General Management or Operations Leadership in manufacturing, engineering or a related industry, experience in change management and process improvement within a production environment, strong understanding of quality management systems and QC best practices, skilled in workflow scheduling, job costing and team leadership, excellent communication and interpersonal skills with the ability to influence at all levels, commercially aware with a focus on profitability and efficiency, knowledge of Health & Safety compliance in a manufacturing/workshop setting.