Senior Customer Success Manager, Global Payroll | EMEA
Senior Customer Success Manager, Global Payroll | EMEA
3 days ago Be among the first 25 applicants
Who We Are Is What We Do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Who We Are Is What We Do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Overview
As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Senior Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs. The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.
Duties
* Conduct comprehensive product training sessions for customers to maximize their understanding and utilization of the Global Payroll platform.
* Build and maintain strong relationships with assigned Enterprise customers, serving as their advocate within Deel and proactively addressing their needs and concerns.
* Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.
* Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulations and best practices.
* Gather customer feedback and insights to inform product enhancements and improvements, collaborating with the product team to prioritize and implement changes.
* Collaborate with the sales team to identify opportunities for contract renewals, upsells, and cross-sells, leveraging customer success stories and ROI data.
* Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.
Requirements
* Experience: Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry.
* Global Payroll Expertise: In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries. Ideally, within an Enterprise setting
* Customer-Centric Mindset: Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients.
* Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
* Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
* Team Player: Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives.
* Adaptability: Flexibility to thrive in a fast-paced, dynamic environment and adapt to evolving business needs and priorities.
* Technical Proficiency:Familiarity with HRIS, payroll software, and other relevant tools is preferred.
* Bachelor's degree in business administration, human resources, or a related field is preferred
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status and location
* Additional perks and benefits based on your employment status and country
* The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.
We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.
We began using Covey Scout for Inbound on March 30, 2025.
For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Human Resources Services
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