IT Support Specialist
Location:
Dublin - Onsite
Duration : 6+ months contract
The Role :
IT Support Specialist requires specialized technical should have
* Hands-on technical support
* Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace
Your responsibilities:
* IT and technical support
* Troubleshoot Mac / Windows, SaaS systems, and Google Workspace
* Technical Troubleshooting -Installing and configuring client computer systems.
* Diagnosing and fixing computer, network, software (OS, apps), and mobile device issues via phone, chat, or in-person.
* Responding to client IT support requests.
* Meeting with clients to diagnose software, networking, or hardware issues.
* User Support: Assisting employees with technology questions, guiding them through complex systems, and resolving support requests logged in ticketing systems.
* Hardware & Software Management: Installing, configuring, updating, and maintaining workstations, peripherals (printers, phones), operating systems, and business applications.
* System Maintenance: Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability.
* Onboarding & Training: Setting up new user accounts, configuring new hire equipment, and training staff on new technology.
* Documentation: Recording support inquiries, resolutions, and maintaining internal knowledge bases.
* Project Support: Assisting with IT projects, system rollouts, and hardware/software upgrades.
* Repairing hardware malfunctions, software issues, and networking problems.
Your Profile
Essential skills/knowledge/experience:
* Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace
* IT integration system experience
Desirable skills/knowledge/experience: (As applicable)
* IT Support to customer environment
Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Dependant, Stamp 4, Irish/British/EU passport.
For more information please apply here or contact
Agnes
Contact
:
Ref:
EET7763
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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