Tech Support & Sales Specialist (Full-Time, Mullingar Store)Location: Creative IT, MullingarHours: Full-Time (On-site)Salary: Based on experienceAbout Us:Creative IT is a well-established technology company based in Mullingar, providing device repairs, refurbished electronics, and managed IT services to business customers across Ireland. We pride ourselves on quality, transparency, and exceptional customer care.We're now looking for a Tech Support & Sales Specialist to join our team in Mullingar. This role combines retail sales, technical troubleshooting, and remote IT helpdesk support — ideal for someone who enjoys variety and takes initiative to solve problems independently.Key Responsibilities:Greet and assist customers in-store and over the phoneDiagnose and repair laptops, desktops, and phones (basic to intermediate level)Provide remote IT support for business clients (Microsoft 365, email setup, connectivity, etc.)Manage sales transactions and explain product/service options clearlyCollaborate with our IT team to escalate complex issuesLog jobs and updates accurately in our systemUse initiative to research and solve problems using available tools and documentationSkills & Experience:Strong communication and fluent English (verbal & written)Experience in IT support, PC/laptop repairs, or a retail tech environmentConfident troubleshooting Windows and Office issuesExperience with networking, Microsoft 365, or remote support toolsEnthusiastic, reliable, and customer-focusedSelf-motivated problem solver who uses initiative before escalating issuesWhy Join Creative IT:Competitive pay and staff discountsWork with a friendly, skilled local teamOpportunities to grow into business IT support or management rolesTraining and certifications are supported for the right candidateTo Apply:Send your CV and a short note explaining why you'd be a great fit.Job Type: Full-timePay: €15.00-€17.00 per hourExpected hours: 40 per weekBenefits:Company pensionEmployee discountOn-site parkingSick payApplication question(s):Do you have excellent written and spoken English communication skills suitable for customer-facing work?Experience:IT support: 1 year (preferred)Computer hardware: 1 year (preferred)Microsoft 365: 1 year (preferred)Licence/Certification:Driving Licence (required)Work authorisation:Ireland (required)Work Location: In person