Job Title: Client Services Director
We are seeking a seasoned Client Services Director to lead our Client Services team in delivering exceptional service and driving business growth. The ideal candidate will possess a deep understanding of content and digital marketing, with expertise in devising and implementing solutions for client challenges.
Main Responsibilities:
* Strategy Development: Develop scalable ways of working for Client Services to support agency growth, ensuring seamless collaboration across teams.
* Clients Relations: Foster strong relationships with senior clients and industry leaders to drive new business development, positioning the Client Services team as trusted advisors.
* Client Onboarding: Design personalized plans to meet client goals, ensuring successful onboarding and retention programs that exceed expectations.
* Team Management: Hire, manage, and mentor direct reports to deliver superior work quality and align with company values.
* Client-Centric Culture: Embed a culture that prioritizes client needs, identifying opportunities to unlock growth and add value.
Requirements:
* Digital Marketing Expertise: In-depth knowledge of content and digital marketing strategies, including technical aspects of account management.
* Business Acumen: Strong understanding of client Profit and Loss, with experience in overseeing budgets and costs for optimal performance.
* Project Management: Excellent organizational and project management skills, adept at handling multiple clients and projects simultaneously.
* Interpersonal Communication: Exceptional customer care skills, ability to engage with clients and colleagues at all levels.
* Time Management: Remarkable precision in meeting deadlines with accuracy and speed, while adapting to business challenges and market competitors.
The ideal candidate will be a charismatic leader who excels in interpersonal communication, scheduling, and time management, with a passion for delivering exceptional client experiences and driving business growth.