Job Title: Technical Support Specialist
Description:
We are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to our users. This is a fully onsite role, requiring excellent communication and problem-solving skills.
* Acting as the first point of contact for user inquiries, responding to phone calls, emails, and remote support requests.
* Providing second-level technical support via telephone, email, or remote desktop connection.
* Escalating complex issues to senior technical support engineers when necessary.
* Configuring hardware, software, and mobile devices to meet user requirements.
* Delivering training and guidance on the use of laptops, mobile devices, and tablets.
Essential Skills:
* Experience with Microsoft Office, Windows, and end-user device support.
* Proven track record in providing ICT help desk support to end-users.
* Ability to set up and configure smart devices (iOS and Android).
About this Role:
This is an exciting opportunity to join our team and contribute to delivering exceptional customer service. If you have a passion for technology and excellent communication skills, we encourage you to apply.