We're Hiring | Senior Customer Service Agent (Insurance)
Dublin | Hybrid Working
APA Qualification & Insurance Experience Required
We're currently partnering with a well-established insurance organisation in Dublin who are looking to hire an experienced
Senior Customer Service Agent
to join their personal lines team.
This is a fantastic opportunity for an insurance professional who enjoys working directly with customers, managing policies end-to-end, and contributing to strong retention results within a supportive, high-performing environment.
The Role
You'll be responsible for handling a wide range of customer queries across personal lines insurance, including renewals, mid-term adjustments and after-sales support, while consistently delivering an excellent customer experience.
Key Responsibilities
Managing renewals, mid-term adjustments and customer enquiries
Building strong rapport and long-term customer relationships
Retaining existing business and working towards renewal targets
Maintaining accurate customer data on internal systems
Delivering high-quality customer service in a fast-paced environment
Completing administrative tasks with strong attention to detail
Skills & Experience
Minimum
APA qualified
(essential)
Previous insurance customer service experience (essential)
Strong communication and negotiation skills
Organised, self-motivated and customer-focused
Ability to work independently and as part of a team
Applied Relay system knowledge an advantage
What's On Offer
Performance-related bonus
Paid exam fees & study leave
Insurance product discounts
Hybrid working model
Sports & Social Club
PRSA pension contribution option
Interested?
Apply directly via LinkedIn or contact us for a confidential discussion.