AI Business Process Sales and Service Solution Engineer - German Speaker
The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.
By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments.
Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity.
Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C DACH can be the next step in your career.
Together, we are shaping the future of business.
Job Purpose
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the SME&C DACH segment, managing your assigned workload as part of a sales team that includes Digital AI Business Process Specialists, partners, and engineering.
You will lead AI transformation engagements with a focus on Sales and Service domain expertise, owning the technical win strategy, and supporting AI Business Process Sales Specialists (SSP) by building strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders.
Responsibilities
Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
Own the technical win strategy for each opportunity.
Engage with BDMs and TDMs to translate their priorities and goals to a solution vision, addressing business challenges prioritized by business value and leveraging Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, LOB AI Agents) and Copilot Studio expertise to secure technical decisions.
Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements.
Translate these findings into detailed technical plans—including migration pathways to D365, recommended migration tools, clear milestones, and risk mitigation strategies—captured in a Technical Close Plan for seamless hand-off to SI partners.
Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g., Salesforce, Oracle, IFS, ServiceNow, Amazon Connect).
Anticipate and address technical blockers—such as AI-related compliance, privacy, or security concerns—early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages, assisting with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy.
Orchestrate co-selling and co-innovation with partners (including FastTrack and ISV providers).
Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments.
Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones.
Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills.
Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations.
Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling fluent bridging of executive business discussions and deep technical dialogues.
Qualifications
Demonstrated technology-related sales or account management experience.
OR Bachelor's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience.
OR Master's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience.
OR equivalent experience.
Deep understanding of Sales and Service Dynamics 365 solutions such as Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 Line-of-Business AI Agents, and low-code offerings like Copilot Studio.
Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 portfolio, as well as awareness of competitors and related ecosystems.
Must be fluent in German and English.
Expert knowledge and proven experience selling into one or more industries such as Financial Services, Manufacturing, Healthcare, Retail, or Government.
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Engineering and Information Technology
Industries
Software Development
Microsoft is an equal-opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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